Privacy Policy

About this Privacy Policy

Roo96 Casino aims to handle personal information carefully, fairly and transparently. This policy applies to information collected through the website, account areas, customer support interactions and related online services. It is intended for players in Australia and should be read together with any other notices displayed when information is collected.

Personal information means information that identifies a person or could reasonably be linked with them. The information handled will depend on how a player uses the website. For example, a visitor who only browses the website may provide less information than a player who opens an account, completes verification or carries out payment activity.

By using the website, players acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, players will be given an appropriate choice. Players may withdraw consent for optional activities, such as certain marketing communications, although this will not affect processing that is required to provide an account or meet legal obligations.

Information we may handle

Roo96 Casino may handle different categories of information in connection with the website and its services. The information collected will be limited, where reasonably possible, to what is needed for a particular purpose.

• Account details, such as a player’s name, date of birth, contact details, username, account preferences and information used to manage access to the account.
• Identity and verification information, which may include documents or details needed to confirm identity, age, eligibility, account ownership and the accuracy of information provided.
• Payment and transaction records, including deposits, withdrawals, payment method information, transaction history, account balances and records relating to gaming activity.
• Communications and support information, including messages, enquiries, feedback, complaints and information provided when a player asks for assistance.
• Technical and device information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is used.
• Cookie and similar technology data, including information about visits, pages viewed, preferences, session activity and interactions with website features.
• Information connected with account safety, responsible use, fraud prevention and security checks, including unusual activity or information needed to investigate an incident.

Some information is provided directly by a player. Other information may be generated automatically when the website is used or obtained from service providers involved in payment processing, identity checks, fraud prevention, technical support or other services needed to operate an online casino platform. Where information is obtained from another source, it will be handled for appropriate and relevant purposes.

How information is used

Personal information may be used to operate and administer player accounts, provide website features, process transactions and respond to support requests. It may also be used to understand technical problems, maintain the security of the website and improve the player experience.

• Create, verify, maintain and close player accounts.
• Confirm identity, age, account ownership and other required eligibility information.
• Process deposits, withdrawals and other account-related transactions.
• Carry out anti-fraud, anti-money-laundering, security and risk checks in general accordance with applicable requirements.
• Meet legal, regulatory, court, tax, accounting and record-keeping obligations that apply to the service.
• Provide customer support, investigate enquiries and resolve complaints or disputes.
• Monitor the website, detect misuse, protect players and prevent unauthorised access or other harmful activity.
• Personalise certain website settings and understand how features are used so that the service can be maintained and improved.
• Send service messages, account notices and other communications needed to operate the account.
• Send optional marketing communications where permitted and where a player has provided consent or another appropriate permission applies.

Information may be combined where this is reasonably necessary to keep records accurate, protect accounts, complete verification or understand a transaction. It will not be used for unrelated purposes without an appropriate basis or notice, unless the use is required or permitted by law.

Sharing information

Information may be shared with carefully selected providers that help operate the website and services. These providers may support payments, identity and verification checks, fraud prevention, hosting, information technology, customer support, communications, security, analytics or other operational functions. They should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to protect the website, players or other people, investigate suspected unlawful activity, enforce applicable terms, respond to a valid legal request or meet an obligation imposed by law. If information is handled outside Australia, appropriate steps will be considered to protect it and support its lawful handling.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve functionality. Some cookies may be necessary for the website to operate, while others support analytics, personalisation or communications. If a player does not want certain cookies to be used, cookies can generally be managed, restricted or deleted through the browser settings. Blocking or deleting cookies may affect some website features or require preferences to be selected again.

Security measures

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No online service can guarantee that information will always be completely secure. Players should use a strong, unique password, keep login details confidential, avoid sharing access to an account and contact support promptly if they suspect unauthorised activity. Roo96 Casino may take steps to verify a player’s identity before discussing account information or acting on a privacy request.

Keeping information

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. A request can be made to access the information held about the player, ask for incorrect or incomplete information to be corrected, request deletion of information that is no longer needed, or withdraw consent to optional marketing communications.

• Access: ask for a copy or explanation of personal information held about you.
• Correction: ask for inaccurate, out-of-date or incomplete information to be updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason to keep it.
• Marketing consent: withdraw consent to promotional emails or other optional marketing communications at any time.

To exercise these rights or ask a privacy question, email support@roo96casino.click. Please explain the request clearly and include enough information to help identify the relevant account. For security, additional information may be requested to confirm identity before a request is completed.

A deletion request may not remove every record immediately where information must be retained for legal, security, accounting, dispute-resolution or other legitimate reasons. In those circumstances, access may be restricted and the information will be retained only for the applicable period or purpose. Withdrawing marketing consent will not stop essential account, transaction, security or service communications.

Requests will be considered within a reasonable timeframe. If a request cannot be completed in full, an explanation will be provided where appropriate. Players should keep their account information accurate and notify support if their details change.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. Players should review the policy periodically, particularly before continuing to use account features after an update.